FREQUENTLY ASKED QUESTIONS
WHERE IS YOUR COMPANY LOCATED?
Our company's headquarters are located in Canada, while our warehouses are scattered across Asia, USA and Europe.
IS SHIPPING TOTALLY FREE?
For a limited time, we do offer a FREE SHIPPING option on ALL Orders!
WHERE CAN I GET UPDATES ON MY ORDER?
Once your order has been processed, you'll receive updates of your order status by email or SMS.
WHERE CAN I APPLY MY DISCOUNT CODE?
You can apply any Discount Code at the Checkout under the Order Summary tab located at the top of the page.
WHAT SIZE OF EZ MARSHMALLOW BED SHOULD I BUY?
We do have 2 variants and 6 different sizes to make sure that we can offer the EZ Pet Life to all your Fur Family! Dog and cat owners have a choice between 6 sizes and multiple colors to fit with any room. (See the Sizing Chart on the bottom of the Product Page)
WHICH PAYMENT METHODS ARE ACCEPTED?
We do accept the following Credit Cards Visa, AMEX and Mastercard. You can also use other payment methods like Google Pay, Apple Pay, Paypal or Shop Pay.
IS YOUR WEBSITE SECURE?
We use Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD currency. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate. If you do want to pay with another currency, you can switch the store currency in the main menu. Available Currencies: AUD, CAD, EUR, GBP, NZD
DO YOU SHIP WORLDWIDE?
One of our main goals is to give access to the best pet's product on the market to the largest amount of Paw-rents so We Ship to Most Countries!
HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
It will take usually 1 to 3 business days, while, in peak periods, it may take up to 5 business days.
HOW LONG IS YOUR DELIVERY TIME?
Standard shipping time is 6 to 18 Business Days from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.
DUE TO THE COVID-19 SITUATION SHIPPING TIMES MAY VARY ACCORDING TO YOUR LOCAL SITUATION. MOST OF THE ORDERS ARE DELIVERED WITHIN 10 TO 30 BUSINESS DAYS.
MY TRACKING NUMBER HASN'T BEEN UPDATED FOR X DAYS?
Most of the time, it means that your package is waiting for customs clearance and sadly we do not have any control over that. Please be patient you will receive your package within the next days.
WHERE DO YOU SHIP FROM?
We ship from our partnered factories & warehouses located in Asia and Europe. As different factories specialize in different areas of manufacturing, if you order more than one item, it may happen that your items will be shipped separately.
WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS FEE?
For most countries, you will not have to pay customs, but based on many factors, once in a blue moon, it can happen. Please take note that customers are responsible for any customs and tax charges for their order when it occurs.
AMENDMENTS AND CANCELLATIONS
If you need to make any changes to your order you will need to Contact Us Before Midnight(EST) on the day you've placed the order. Otherwise, your package is already in the hand of the carrier and sadly, we do not have any control at this point.
We Can Change
- Your Delivery Details
- Your Name
- Your Email
- Your Phone Number
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
If we still haven't managed to answer your question, please feel free to email us here and we'll get back to you within 1-2 Business Days.