Refund Policy
If you are not 100% satisfied with your purchase, we're here to help.
CUSTOMER SUPPORT
Customer Support is available 24/7 at support@ezpetlifeofficial.com or via this page HERE .
We do respond to support emails within 24-48 Hours on Business Days.
RETURN POLICY
30 DAYS MONEY-BACK GUARANTEE
Our products can be returned within 30 days after your purchase. When a customer chose an item that is the wrong size, we offer a credited exchange for the perfect size that will make your Fur Family happy.
To be eligible for a return, please make sure that :
The product had been Purchased within the last 30 Days.
The product is in the Original Condition.
The product wasn't On Sale when purchased. (Paid Full Price)
Products that do not meet these criteria will not be considered for return.
** By placing an order, you are responsible for the shipping cost of the returned item(s). **
DAMAGED ITEMS
Accidents happen, and if you receive a damaged product, please notify us immediately.
INSURED SHIPMENTS
If a package isn't delivered after the Maximum Delivery Date, We will send a Replacement for Free + Gift!
CANCELLATIONS
We can cancel your order if you Contact Us Before Midnight(EST) the day the order has been placed. Otherwise, your package is already in the hand of the carrier and sadly, we do not have any control at this point.
INTERNATIONAL SHIPMENTS
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.CONTACT US
If you have any questions about our return and refund policies, please contact us at support@ezpetlifeofficial.com or via this page HERE .
Roumpi - Customer Service
Team EZ Pet Life™
For Pet Lovers, By Pet Lovers